FAQ

A: Please check if the electrodes of the sewage tank are rusted. If so, we recommend repairing them locally at our expense.

Q: Can I request a replacement sewage tank lid?

A: Yes, we can send a replacement sewage tank lid upon request, please contact our customer support team: service@redkeyofficial for further assistance

1.Power Issue:

Possible Cause: Ensure that the floor scrubber is properly connected to power and that the power source is functional. Sometimes, the power plug may not be inserted correctly or the power switch may not be turned on.

Solution: Check the power connection, ensure the plug is properly inserted, and verify the power switch is in the ON position.

2. Brush Blockage:

Possible Cause: The brush roller may be obstructed by tangled hair, threads, or other debris, preventing it from rotating freely.

Solution: Inspect the brush area for any tangled materials or foreign objects. Clear the area around the brush roller and ensure it can rotate freely.

3. Drive System Issue:

Possible Cause: The brush roller may be driven by an electric motor or a belt drive system. Check if the motor is functioning correctly and if the drive belt is intact.

Solution: Examine the motor to ensure it operates properly. Inspect the drive belt for any signs of looseness or wear. Replace the belt if it is loose or worn out.

4. Mechanical Component Failure:

Possible Cause: Mechanical components of the brush roller drive system, such as bearings or gears, may be damaged or require lubrication.

Solution: Check the mechanical components of the brush roller drive system for damage or signs of wear. Lubricate as necessary or replace damaged components.

If the issue persists after performing these steps, please contact our customer support team: service@redkeyofficial for further assistance. Provide them with details about the error message and any troubleshooting steps you've already taken.

A: Powering off and on the robot will not affect its functionality negatively. In fact, it is a recommended troubleshooting step to resolve minor operational issues. Simply press the power button to turn the robot back on after powering it off, and it should resume normal operatio

If your floor cleaning robot returns to its base, triggers the self-cleaning mode, but does not start cleaning, you can follow these steps:

Power Cycle the Robot:

Press and hold the power button on the robot until it turns off completely. Wait for a few seconds, then press the power button again to restart the robot.

Check the Cleaning Area:

Ensure that the area where the robot operates is free of obstacles and hazards that might interfere with its operation.

Inspect the Base Station:

Make sure the base station is placed in a clear, open area with sufficient space for the robot to dock properly.

Reset the Robot:

Sometimes resetting the robot to its factory settings can resolve operational issues. Refer to the user manual for instructions on how to reset your specific model. Contact Customer Support:

If the issue persists after performing these steps, please contact our customer support team: service@redkeyofficial for further assistance. Provide them with details about the error message and any troubleshooting steps you've already taken.

The power consumption you're experiencing is due to the standby mode of your floor cleaning machine. While in standby mode, the device remains ready for immediate use, which results in a minimal amount of power usage by its standby power device. This standby mode ensures that the machine is quickly accessible whenever you need to use it.

2. Does this power consumption affect the device's performance or longevity?

No, the small amount of power consumed in standby mode does not impact the functionality or lifespan of your floor cleaning machine. The device is designed to efficiently manage power consumption while maintaining operational readiness.

3. How can I minimize standby power consumption?

To reduce standby power consumption, we recommend simply picking up the device for immediate use when needed. This action will deactivate the standby mode and minimize any power usage associated with it.

4. What should I do if I have further questions or need assistance?

If you have any additional questions or require further assistance, please do not hesitate to contact our customer support team:service@redkeyofficial. We are here to help and ensure your satisfaction with our products

The battery indicator on your floor scrubber changes color to reflect the current state of charge. However, the most accurate measure of battery charge is the numerical percentage displayed.

Q: What does each color on the battery indicator mean?

Green：Batter power is higher than 95%

Red: Battery is low than 95% (or battery has no power)

Q: How long does it take to fully charge the battery?

A: Typically, it takes approximately 6 hours to fully charge the battery of your floor scrubber, reaching 100% capacity.

Q: Should I rely on the color of the indicator to determine the battery charge?

A: While the color of the indicator provides a general indication, for the most accurate reading of the battery charge level, we recommend referring to the numerical percentage displayed.

If you have any additional questions or require assistance, please do not hesitate to contact our customer support team:service@redkeyofficial We are here to help and ensure your satisfaction with our product

This issue typically arises due to the circuit calibration process of the robot vacuum's battery system. Please follow these steps to resolve the issue:

Initial Charging and Calibration:

Upon receiving the machine, it is essential to charge it for a minimum of 6 hours. This initial calibration process ensures accurate battery level reporting and optimal performance.

Handling Charging Anomalies:

If the battery level jumps from 40% to 100% and then returns to 40% after charging, it indicates the circuit is recalibrating the battery level. This recalibration occurs each time the battery is plugged and unplugged.

Due to the circuit recalibrating the battery levels. This recalibration occurs each time the battery is

disconnected and reconnected. Simply allowing the machine to charge uninterrupted for 6 hours or more will resolve this issue.

Due to this situation, we suggest you do not move the battery.

1.The charger is securely connected to both the robot and the power source without any loose connections or poor contacts.

2.The charger itself is functioning correctly. Consider trying a different reliable power socket to rule out socket issues.

3.The charging environment is suitable with moderate temperatures to avoid overheating or extreme cold, which can affect charging efficiency.

By following these steps, you can effectively address initial charging issues and ensure the proper calibration and performance of your robot vacuum. If the problem persists despite these steps, please contact our customer support：service@redkeyofficial for further assistance.

1.There might be blockage with the filter, roller brush, and the tube; Please check and clean those parts in time.

2.The roller brush cover, filter, and clean water tank have not been installed in place; Please check and install those correctly

*The self-cleaning function can be enabled only when the vacuum is charged and the battery level is more than 10%.

1.Place the vacuum upright on the charging base after designated cleanups and make sure the clean water tank is full.

2.Press the self-cleaning button on the handle briefly, the self-cleaning starts.

Note:

1.Please fill the clean water tank and empty the dirty water tank before activation.

2.After self-cleaning is completed, clean the dirty water tank in time. If there are residual stains on the base, please clean up the base in time.

*The self-cleaning function can be enabled only when the vacuum is charged and the battery level is more than 10%.

1.Place the vacuum upright on the charging base after designated cleanups and make sure the clean water tank is full.

2.Press and hold the self-cleaning button on the top of the handle for 1.5 seconds, the self-cleaning starts.

Note:

1.Please fill the clean water tank and empty the dirty water tank before activation.

2.After self-cleaning is completed, clean the dirty water tank in time. If there are residual stains on the base, please clean up the base in time.

* It is recommended to empty the dirty water tank after each use, and before and afterthe self-cleaning function is enabled.

1. Press the dirty water tank release button and pull it out as indicated.

2. Hold the tank with one hand and pull up the tank cover with another hand to pour out the dirty water.

3. Rinse the tank and tank cover with clean water. Clean the inner wall of the tank with the included cleaning brush.

4. After the cleaning is completed, close the tank cover, snap the bottom of the tank into the support position of the vacuum, and gently push the tank until you hear a click.

It is recommended to clean it after each use and replace itevery 3 to 6 months.

1. Remove the filter from the top of thedirty water tank.

2. Rinse the filter with clean water. Thoroughly dry it before reinstalling it.

Wash: It is recommended to wash the pre-filter and filter in every 3-4 month before replacing them with a new one.

Dry: Do not expose the filter to the sun after cleaning, please dry it in a cool place. Make sure the filter and foam are fully dried before installation and

1.Main Brush: for cleaning wood floor, marble, tile, and low pile carpets.

2.Soft Roller Brush: for cleaning wood floor, marble, and other hard surfaces.

3.Mini Motorized Brush: for cleaning dust and pet’s hair on the surface as well as dirt deep inside a mattress or sofa.

4.Crevice Nozzle: for cleaning crevices such as corners of walls, doors, and windows.

5.2-in-1 Brush: for cleaning dust on the surface of curtain, keyboard, ceiling, car seats and tables.

Note: Due to model differences, different model will be matched with different accessories.

1.For indoor use only on dry surfaces

2.Do not use the product to absorb water, gasoline and other flammable or explosive liquids, and do not inhale toxic solutions, such as chlorine bleach, ammonia, sewage cleaners or other liquids.

3.It is forbidden to use a vacuum cleaner to clean gypsum board ash, fireplace ash and ashes, and it is forbidden to inhale smoke or burning materials, such as charcoal, cigarette butts or matches. It is forbidden to use a vacuum cleaner to clean sharp objects, such as glass, nails, screws, and coins, otherwise it will cause damage to the vacuum cleaner.

1.it is recommended to use Eco/Min/Low mode for daily cleaning, which can fully meet your daily cleaning needs.

2.If some parts of the floor are very dirty, you can use Eco/Min/Low mode to multiple clean it or switch to Max mode to clean.

Note: Due to different models, the power modes of different models are different